As a world-renowned hotel company, Marriott International takes pride in providing the best possible rates for its guests. To fulfill this commitment, Marriott has introduced the Best Rate Guarantee, which ensures that you are offered the lowest possible rate when booking a Marriott hotel room. In this article, we will explore what the Marriott Best Rate Guarantee entails and how you can take advantage of it.

What is the Marriott Best Rate Guarantee?

The Marriott Best Rate Guarantee is a promise by Marriott that you will not find a lower publicly available rate for a Marriott property anywhere else other than through direct booking channels such as Marriott websites, apps, reservation centers, and hotels. If you happen to find a lower rate within 24 hours of making a reservation and at least 24 hours before your scheduled check-in time, Marriott will not only match the lower rate but also give you an additional 25% discount or 5,000 loyalty points.

How does it work?

To avail the benefits of the Marriott Best Rate Guarantee, follow these steps:

1. Make a reservation for your desired Marriott property through any of their direct booking channels.

2. If you come across a lower rate on another website within 24 hours of making your reservation and at least 24 hours before your scheduled check-in time, gather all relevant information about that alternative rate and source.

3. Visit the official Marriott website and submit your claim using the “Best Rate Guarantee” claim form. You need to provide details such as your reservation confirmation number, check-in/check-out dates, competing website’s URL showing the lower rate, room type, and the difference in rates.

4. After submitting your claim, wait for the response from Marriott’s customer service team. They will verify if your claim meets all requirements and eligibility criteria.

5. If your claim is approved, Marriott will not only match the lower rate but also apply an additional 25% discount or reward you with 5,000 loyalty points for your stay.

Eligibility Criteria and Exclusions

Before submitting a claim, it is essential to understand the Marriott Best Rate Guarantee’s eligibility criteria and exclusions:

1. The lower rate must be found on a third-party website and not through a package or travel agent that bundles hotel stays with other services like car rental or flights.

2. The lower rate should apply to the same Marriott property, room type, stay dates, and number of guests as your original reservation.

3. Bookings made with special rates such as group rates, corporate rates, negotiated rates, or senior rates are not eligible for the guarantee.

4. Rates available through opaque websites like Priceline and Hotwire that do not reveal the hotel name until booking are also excluded from the guarantee.

In conclusion, Marriott’s Best Rate Guarantee offers travelers confidence that they are booking their Marriott stay at the lowest possible rate. By understanding how the guarantee works and its eligibility criteria, you can take advantage of this excellent opportunity to save on your next Marriott hotel visit.