Traveling by air has become an integral part of modern life, whether it’s for business, pleasure, or to connect with loved ones. The quality of the airport experience can significantly influence our journey. To give travelers insights for their future trips, let’s look into the results of the latest J.D. Power survey, highlighting the best and worst airports in North America for 2024.

In this year’s survey, criteria such as terminal facilities, airport accessibility, security check efficiency, baggage claim, and food, beverage, and retail services provided a comprehensive understanding of overall traveler satisfaction.

The Best Airports in North America for 2024:

1.Indianapolis International Airport consistently tops lists and it’s clear why it ranks highest this year. Exceptional cleanliness, efficient security processes, and a variety of quality amenities contribute to a superior passenger experience.

2.San Francisco International Airport follows close behind with its commitment to sustainability alongside its high-end shopping options and diverse dining venues catering to international tastes.

3.Vancouver International Airport remains the top Canadian airport on the list. Known for its beautiful indigenous art displays and tranquil ambiance enhanced by natural light and open spaces, it is also praised for efficient immigration services.

The Worst Airports in North America for 2024:

1.Newark Liberty International Airport unfortunately finds itself at the bottom of the ranking this year. Overcrowding and frequent flight delays have been noted as persistent issues that impact passenger satisfaction.

2.LaGuardia Airport has made strides with recent renovations but still struggles with ongoing construction that affects ease of access and comfort levels for travelers leading to its low ranking.

3.Philadelphia International Airport rounds out the bottom three due to long lines at security checkpoints and a shortage of seating areas in several terminals.

The J.D. Power survey not only reflects operational excellence but also passenger perceptions which play an essential role in airport rankings. Despite challenges faced at various airports, we see ongoing efforts from many trying to improve their standings by investing in better facilities and services aimed at enhancing passenger experiences.

As we continue traveling through 2024 and beyond, these rankings help inform our choices and set expectations for future airport experiences across North America.