As the skies become busier post-pandemic, the quality and service of US airlines continue to be a hot topic among travelers. The Wall Street Journal’s 2024 review of the best and worst airlines reveals both expected and surprising results, providing a comprehensive picture for consumers who are planning their next trip. In compiling this list, multiple factors were considered, including punctuality, service quality, pricing, baggage handling, and customer satisfaction ratings.

On top of the list for 2024 is Delta Air Lines, maintaining its reputation for excellent customer service and reliability. With an impressive on-time arrival rate and fewer cancellations than its competitors, Delta has set a high bar. Additionally, their investment in technology to improve customer experience has yielded positive feedback from passengers who enjoy the convenience of their digital services.

Another standout airline is Southwest Airlines, known for its budget-friendly fares without compromising service quality. They’ve continued to impress with their free baggage policy—a rarity in an era of nickel-and-diming passengers. Moreover, their loyalty program and straightforward pricing model have kept customers satisfied and returning.

Alaska Airlines holds strong with a blend of solid service, competitive pricing, and a robust network that serves both major cities and smaller markets efficiently. Especially noted was their friendly staff and the cleanliness of their aircraft—a factor that has gained importance among health-conscious travelers.

JetBlue Airways also makes the list with praise for their spacious seating options and in-flight amenities that surpass standard expectations. Even though they faced some operational challenges this year, customers appreciate the airline’s efforts in maintaining a high level of comfort.

Moving towards those that didn’t fare as well in 2024, Spirit Airlines finds itself at the lower end of rankings due to its lackluster performance in customer service and frequent delays. However, it continues to attract passengers who prioritize low fares above all else.

American Airlines struggled with operational challenges this year as well. With numerous flight cancellations and complaints about customer service responsiveness, they have room for significant improvement according to WSJ’s analysis.

United Airlines missed expectations on several fronts. Delayed flights were a common issue impacting traveler schedules severely. Criticism was also leveled at their rapid changes in ticketing prices that confused many customers regarding receiving fair value for money spent.

Lastly, Frontier Airlines ranks as one of the worst because of persistent issues surrounding flight punctuality and baggage handling errors. Despite attractive pricing strategies designed to lure cost-sensitive travelers, frustration over uncertain departure times has hurt their overall rankings.

In conclusion, while there are airlines that consistently provide excellent service worthy of passengers’ loyalty, others need to address significant problem areas if they hope to elevate their standing among discerning travelers in 2024.