How to Cancel AT&T Wireless: 7 Steps
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Cancelling your AT&T wireless service can be a simple process if you know the right steps to take. This article will guide you through it in seven easy steps.
1. Gather your account information: Before contacting AT&T, make sure you have your account number, password or PIN, and the last four digits of your Social Security Number (if applicable) readily available. This information will be required to verify your identity and access your account.
2. Check for any contracts or commitments: Review your account details to see if you are under a contract or have any device payment plans outstanding. Cancelling early may result in Early Termination Fees (ETFs) or device balance payments that need to be settled before cancellation.
3. Back up your data: If you are using an AT&T device, make sure to back up all important contacts, photos, and any other personal data saved on the device before proceeding with cancellation.
4. Contact AT&T customer service: To cancel your service, call AT&T’s customer service at 1-800-331-0500 from a non-AT&T phone or 611 from an AT&T phone. The automated system will guide you through various options before connecting you with a representative.
5. State your reason for cancellation: Once connected with a representative, clearly explain why you want to cancel your service. Be prepared for them to offer incentives such as discounts or promotions in an attempt to retain your business. If you’re set on cancelling, politely decline these offers and reiterate your desire to cancel.
6. Pay outstanding fees or balances: The customer service representative will inform you of any Early Termination Fees (ETFs), remaining device payment balances, or other outstanding charges on the account that will need to be paid before the cancellation can be processed.
7. Confirm cancellation and receive confirmation number: Once all necessary information has been provided and outstanding fees have been settled, the representative will confirm the cancellation of your AT&T wireless service. Make sure to ask for a cancellation confirmation number or an email as proof of your request.
By following these seven steps, you can successfully cancel your AT&T wireless service without any hiccups. Remember to keep your account information handy, review your contract to avoid surprises, and back up any important data before initiating the cancellation process.